Member Terms and Conditions

"Company" means TORUSLABS PLT (Registration No: 202604001035 (LLP0046266-LGN)), the operator of the Torus Platform. "Platform" means the Torus mobile application, web portal, and any related systems operated by the Company to manage Member accounts, work opportunities, payments, and savings. "Member" means an individual who has been accepted and approved by the Company to access the Platform and receive work opportunities. "Work Assignment" means any specific task, job, or work opportunity made available to a Member through the Platform. "Work Terms" means the specific operational terms, rates, quality standards, and requirements that apply to a particular Work Assignment. "Hub" means a designated community location through which certain Work Assignments may be coordinated and distributed. "Hub Manager" means a Company-appointed individual responsible for overseeing operations at one or more Hubs. "Group Leader" means a Member appointed to coordinate Work Assignments and communications within a Hub or group of Members. "Wallet" means the in-platform digital account that holds a Member's earned balance pending withdrawal. "Savings" means any savings amounts held on behalf of a Member under a savings arrangement configured by the Company. "KYC Documents" means the identity and eligibility documents required for Member registration as specified in Clause 3.

2.1 The Company operates the Torus Platform to connect eligible Members with structured economic work opportunities. The nature and type of work available through the Platform may vary over time and is not limited to any single industry, task type, or working arrangement. 2.2 Registration as a Member does not constitute an offer of employment, a guarantee of work, or a guarantee of earnings. Membership gives a Member access to the Platform and the ability to receive Work Assignments when they are made available. 2.3 Unless a separate written agreement specifies otherwise, Members engaged through the Platform are independent workers and not employees, contractors, or agents of the Company. Nothing in these Terms shall be construed as creating an employment relationship, and Members shall not be entitled to employment benefits including annual leave, sick leave, EPF contributions, SOCSO, or EIS unless separately required by applicable Malaysian law or a specific written arrangement. 2.4 The specific terms governing any individual Work Assignment, including the type of work, applicable payment rates, quality requirements, deadlines, and any additional obligations, will be communicated to the Member separately through the Platform at the time the opportunity is offered. Those Work Terms form part of the overall agreement between the Member and the Company in relation to that specific assignment. 2.5 Members are free to accept or decline any Work Assignment without penalty, subject to any notice or response requirements communicated at the time of the offer.

3.1 Eligibility Criteria To be eligible to register as a Member, an applicant must: (a) Be a Malaysian citizen or permanent resident; (b) Be a single mother, defined as a woman who is widowed, divorced, or legally separated and has primary custody of one or more dependent children; (c) Hold a valid MyKad (Malaysian National Identity Card); (d) Hold a valid Malaysian bank account in her own name; (e) Provide a valid Malaysian mobile phone number capable of receiving SMS notifications. The Company may revise the eligibility criteria from time to time. Any changes will be communicated on the Platform with reasonable notice before taking effect. 3.2 Required Personal Information All applicants must submit the following information accurately and in full at the time of registration: Full name as per MyKad; MyKad number (12-digit); Malaysian mobile phone number; Full residential address; Bank account details (bank name, account number, and account holder name) for payment processing. 3.3 Required KYC Documents All applicants must upload clear and legible copies of the following documents: (a) IC Front (MyKad front face) — The full card face must be clearly visible and not blurry, cropped, or partially obscured. Accepted formats: JPG, PNG, or PDF. Maximum file size: 5MB. (b) IC Back (MyKad reverse face) — The full reverse of the card must be clearly visible. Accepted formats: JPG, PNG, or PDF. Maximum file size: 5MB. (c) Selfie Holding IC — A photograph showing the applicant's face and MyKad clearly together in the same image. Accepted formats: JPG or PNG. Maximum file size: 5MB. (d) Proof of Single Mother Status — One of the following: a divorce certificate, a spouse's death certificate, or a court order confirming single mother or custodial status. The name on the document must match the name on the MyKad. (e) Proof of Residential Address — Must be dated within three (3) months of the date of application, and must clearly show the applicant's full name and residential address in the header. Accepted documents include utility bills, bank statement headers, telephone or internet bills, government letters, and PTPTN or equivalent loan statement headers. 3.4 Address Mismatch If the address recorded on the MyKad back does not match the address proof submitted, the Company may flag the application and request clarification. This does not automatically disqualify the applicant, but a note will be recorded on the Member's profile. 3.5 Document Rejection and Resubmission If one or more documents are rejected during the review process, the applicant will be notified of the specific documents rejected and the reason for each. The applicant is required to resubmit only the rejected documents. Previously approved documents are retained and need not be resubmitted. 3.6 Approval Decision Submission of a registration application does not guarantee acceptance. The Company reserves the right to approve or reject any application at its sole discretion. Applicants will be notified of the outcome via in-app notification and SMS.

4.1 Members must ensure that all information and documents submitted at registration and at any subsequent time are accurate, current, and complete. Providing false, misleading, or fabricated information or documents is a serious breach of these Terms. 4.2 Members are responsible for keeping their registered phone number and bank account details up to date on the Platform. The Company accepts no liability for failed notifications or payments resulting from outdated information. 4.3 Accounts are personal and non-transferable. Members must not share their account access or permit another person to use their account. 4.4 Members must notify the Company promptly if their personal circumstances change in a way that affects their eligibility, including a change in marital or custody status, residential address, or bank account details.

5.1 Work Assignments will be made available to Members through the Platform from time to time. The availability of Work Assignments depends on operational demand and is not guaranteed. 5.2 Each Work Assignment will be accompanied by Work Terms that set out the specific requirements, payment rates, quality standards, timelines, and any other conditions relevant to that assignment. Members should review the Work Terms carefully before accepting any assignment. 5.3 Members who accept a Work Assignment are expected to complete it in accordance with the relevant Work Terms. Failure to meet the requirements set out in the Work Terms may affect the Member's payment for that assignment and may be recorded on the Member's account. 5.4 Payment for completed Work Assignments will be processed and credited to the Member's Wallet in accordance with the Work Terms applicable to that assignment, following any required verification, quality checks, or confirmation steps. 5.5 If a Member disputes any aspect of a Work Assignment outcome (including payment amounts or quality assessments), she may raise a formal dispute through the Platform. The Company will review the dispute and its decision shall be final.

6.1 Earnings from completed Work Assignments are credited to the Member's Wallet following verification as specified in the relevant Work Terms. The Wallet displays the current available balance and a transaction history. 6.2 Members may request a withdrawal of their Wallet balance to their registered bank account, subject to any minimum withdrawal amount and processing timeframe as configured by the Company and displayed on the Platform at the time of the request. 6.3 The Company will process withdrawal requests within the timeframe stated on the Platform. The Company accepts no liability for delays caused by the Member's bank or third-party payment processors. 6.4 Where a Savings arrangement is in place as part of a Work Assignment, the applicable savings rate, lock periods, and withdrawal conditions will be set out in the Work Terms for that assignment.

7.1 Members must use the Platform honestly and in good faith. Members must not manipulate data, submit false records, misrepresent their work output, or engage in any fraudulent activity. 7.2 Members must treat Hub Managers, Group Leaders, and other Members with respect. The Company reserves the right to take action against Members who engage in conduct that is harmful, dishonest, or disruptive to the Torus community. 7.3 Members must comply with any reasonable operational instructions communicated through the Platform or by the Company's staff, Hub Managers, or Group Leaders, provided those instructions are consistent with these Terms.

By registering as a Member, you consent to receiving operational notifications from the Company via SMS to your registered phone number and via in-app alerts. These may include registration outcomes, Work Assignment updates, earnings and payment notifications, quality feedback, and reminders. Operational notifications are necessary for the functioning of the Platform and cannot be opted out of while your account remains active.

9.1 The Company may suspend or terminate a Member's account, with or without prior notice, if the Member: (a) Provides false or misleading information at any point; (b) No longer meets the eligibility criteria set out in Clause 3.1; (c) Engages in fraudulent, dishonest, or disruptive behaviour; (d) Breaches any provision of these Terms or the Work Terms of any assignment; (e) Has been inactive on the Platform for a period exceeding the inactivity threshold set by the Company. 9.2 Upon account termination, any outstanding Wallet balance will be disbursed to the Member's registered bank account within a reasonable period, less any amounts lawfully owed to the Company. 9.3 A Member may voluntarily deactivate her account at any time by contacting the Company at alinsaramali@toruslabs.my or +60 13-863 1003.

10.1 The Company's total liability to any Member in connection with these Terms shall not exceed the total net earnings credited to that Member's Wallet in the three (3) months immediately preceding the claim. 10.2 The Company shall not be liable for indirect, consequential, or special losses, including loss of income or anticipated earnings, arising from Platform downtime, system errors, payment delays, or events beyond the Company's reasonable control.

11.1 These Terms are governed by the laws of Malaysia. Any dispute that cannot be resolved through the Platform's internal process shall be referred to the courts of Kuala Lumpur, which shall have exclusive jurisdiction.

12.1 The Company may amend these Terms at any time. Members will be notified of material changes via in-app notification or SMS at least fourteen (14) calendar days before the changes take effect. The latest version will always be accessible on the Platform. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

TORUSLABS PLT Level 2, Tower 3, Avenue 7 Horizon 2 Bangsar South City, Bangsar South, 59200 Kuala Lumpur Email: alinsaramali@toruslabs.my Phone: +60 13-863 1003 Website: https://www.toruslabs.my/